Shipping & Returns

Every work leaves the gallery carefully packed and insured. Here is what to expect on delivery, and what to do if something is not right.

Delivery charges

• Original paintings: free insured delivery anywhere in the Philippines.
• Fine art prints to Metro Manila: ₱200.
• Fine art prints to the rest of Luzon: ₱350.
• Fine art prints to the Visayas and Mindanao: ₱550.
• Gallery pickup in Metro Manila: free, by appointment.

The delivery charge for your address is calculated at checkout before you pay.

Packing and dispatch

We prepare your order once payment is confirmed. Original paintings are wrapped and boxed to protect the surface and frame, and prints are packed flat or in rigid tubes. When your work is ready to go we email you the courier details and a delivery window.

Payment on delivery

Cash on delivery is available for deliveries within Metro Manila only. Please have the full amount ready when the work arrives. For all other areas we accept payment by bank transfer before dispatch.

When your work arrives

Please open the package and check your work soon after it arrives, ideally in front of the courier. If anything is damaged, email us within 48 hours with photographs of the work and the packaging, and keep all packaging until we have resolved it.

Returns

You may return a work within 7 days of delivery if it arrives damaged, is not as described, or if you change your mind. To qualify, the work must be in its original condition and packaging. If the problem is ours (damage in transit or an error in the description) we will collect the work at our cost and either replace it or refund you in full. If you are returning a work because you changed your mind, you are responsible for the cost of sending it back.

Custom framing and any piece made to your own specification cannot be returned unless it is faulty.

Refunds

Once we have received and inspected a returned work, we refund the price you paid for it to the account or method you used. Delivery charges are refunded where the return is due to our error.

Need help?

Email hello@alvinartgallery.com with your order number and we will take care of it. See also our Terms & Conditions.